F.A.Q
110%! We use Shopify Payments for all checkouts and believe your security is a main priority.
Shopify Payments is the world’s leading payment platform for e-commerce stores. Your details are never saved and no one will have access to them.
Shopify also guarantees the safety of your payment, giving you further peace of mind.
That's okay, simply contact us through our website or email sales@prettyartonline.com.au and we'll get back to you as soon as we can! We generally try to respond within a few hours but will ensure to get back to you that same day!
We accept all major credit cards including VISA, MasterCard, Amex & more!
If you've made your order within the last 1 hour please contact us urgently. In the subject of your email write your order number and the reason for your email - for example write "Order 1202 Product Change." If more than 1 hour has passed you can still email us however we may be limited in what can be done as our print system is automated.
But we will still endeavour to help as much as we can.
Shipping Is Estimated Between:
7-14 Business Days Australia Wide
If your order hasn't arrived within the specified times, please contact us at sales@prettyartonline.com.au
We are conveniently located in New South Wales, Australia but we ship using print partners located outside of Australia also.
Depending on which product/s you order will depend on where it ships from.
Our products are packed in individual & fitted packaging to ensure the safest possible delivery for your purchase.
Due to this, some products may arrive at different times.
If your products arrive separately, please wait a few days for the remainder of your order to arrive.
If you have any concerns, we're always available to help via email at sales@prettyartonline.com.au
If it has been more than 7-14 days after purchase, please get in touch with us via email: sales@prettyartonline.com.au and we will help locate it for you and provide updates on when you should receive it.
Please get in touch via email or phone and we will be glad to assist!
Phone: 0460 303 297
Email: sales@prettyartonline.com.au
It can take anywhere to 7-28 days which can be if we order it from our supplier or delays with couriers. We generally advise 7-14 but during busy times it may be longer.